Job Summary:
Crossroads Hyundai, a leading automotive dealership in Loveland, Colorado, is seeking a highly motivated and dynamic individual for the position of Automotive BDC (Business Development Center). This is a full-time, individual contributor role in our marketing department, with a salary range of $40,000 to $60,000 per year. As an Automotive BDC, you will play a crucial role in driving sales and customer satisfaction by managing and cultivating leads through various communication channels.
Compensation & Benefits:
In addition to a competitive salary, we offer a comprehensive benefits package including medical, dental, and vision coverage, paid time off, retirement savings plan, and employee discounts on vehicle purchases.
Responsibilities:
- Manage and track all incoming leads through various communication channels, including phone, email, and website inquiries
- Respond promptly and professionally to all customer inquiries and requests, providing accurate and thorough information
- Schedule and confirm appointments for customers to visit the dealership
- Utilize various software and systems to accurately track and manage customer interactions
- Maintain thorough knowledge of dealership products and services to effectively address customer inquiries
- Collaborate with sales team to ensure timely and effective follow-up on customer leads
- Conduct outbound calls and emails to potential customers to promote sales and services
- Maintain a high level of customer satisfaction by providing exceptional service and resolving any issues or concerns in a timely manner
- Work closely with the marketing team to develop and implement strategies to generate leads and drive sales
- Participate in regular training and development programs to stay up-to-date on industry trends and developments
Requirements:
- High school diploma or equivalent; college degree in Marketing or related field preferred
- 1-2 years of experience in automotive sales or customer service preferred
- Excellent communication and interpersonal skills
- Strong organizational and time-management skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient in Microsoft Office and experience with CRM software
- Outgoing personality with a passion for building relationships and providing exceptional customer service
EEOC Statement:
Crossroads Hyundai is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive work environment for all employees.